Shipping & Refund Policy
SHIPPING AND REFUND POLICY
Last Updated: 12 March 2025
1. Shipping
- Processing Time: Orders are typically processed within the time frame indicated at checkout. Once dispatched, we will provide you with tracking details.
- Tracking: Please use the provided tracking information to check the status of your order. If you encounter any issues with tracking, feel free to reach out to us for assistance.
- Damaged Packages: In the event that your package arrives damaged or broken, please contact us immediately. We will work with you to resolve the issue. However, due to our low-margin business model, we do not offer refunds. Instead, we will provide you with a fresh package with your next purchase.
2. Refunds
- All Sales Final: We do not offer refunds on any purchases, as all sales are final.
- Exceptions in Extenuating Circumstances: In rare cases, and at our sole discretion, we may make an exception. Please contact us if you believe your situation warrants special consideration.
- No Refund for Shipping Delays: We are not responsible for delays caused by factors beyond our control (e.g., customs, weather, courier issues).
3. Cancellation Policy
- No Cancellations After Dispatch: Once your order has been dispatched, it cannot be canceled. Our products are made fresh prior to dispatch, and therefore we cannot accommodate cancellations.
If you have any questions about our Terms and Conditions, Privacy Policy, or Shipping and Refund Policy, please contact us at Contact.Motherofstrayss@gmail.com.
Thank you for your support and for choosing Mother of Strays.
